Auto-zone-control-systems CommLink 5 Technical Guide, Installation Instructi Instrukcja Użytkownika Pobierz pdf (Strona 14)

CommLink 5 Technical Guide

Operator Interface

Troubleshooting the USB Drivers

Troubleshooting Tips

Problems with Prism 2 Software

• Verify that the correct COM port, created by the USB

connection, is selected in the Job Site Window. Verify

COM port number by clicking

<Control Panel>,

<System>, <Hardware>, <Device Managers>,

<Ports>.

• Verify that CommLink 5 is selected for Type of CommLink

in the Job-Sites Window.

• Verify that the correct CommLink mode is selected

under Network Conﬁ guration in the Job-Sites Window.

Problems with USB Connection

• Verify that the TX-USB and RX-USB are blinking

when you perform a Search for Units or try to open a

status screen in Prism 2.

• If the USB LEDs fail to blink, disconnect and

reconnect the USB connection.

• If the problem persists, verify that the USB drivers

have been installed properly.

Problems Viewing Multiple Controllers on a Network

• Make sure that the CommLink’s communication

switch is set to Multiple.

• In Prism 2, make sure that Multiple Loop Conﬁ guration is

selected for Network Conﬁ guration in the Job-Sites

Window.

NOTE: WattMaster Controls Technical Support cannot trou-

bleshoot internal PC and/or Windows-based operating

system problems.

NOTE: WattMaster Controls Technical Support cannot

troubleshoot ﬁ rewalls, routers and/or problems on a

customer’s internal or external network. An IT profes-

sional may need to be consulted.

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Auto-zone-control-systems CommLink 5 Technical Guide, Installation Instructi Instrukcja Użytkownika Strona 14